Guides & Official Routes

Official routes. Clear next steps.

Use VORA to understand who is responsible, how to reach them directly and what to do next — without being sent on another research journey.

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National authorities Practical guides
✓ Plain language✓ Verified official routes✓ Prepare before travel
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Choose the kind of help you need

Six quick doors into VORA's deeper national bank
01 National authorities Ministries, OPM and official desks 02 Disability support Services, rights and social protection 03 Refugee & asylum Registration, documents and settlement routes 04 Health & emergency Hospitals, urgent care and rapid referral 05 Education & careers Inclusive learning, students and transitions 06 Jobs & livelihoods Skills, enterprise, work and opportunities

National authorities

Official government routes, made usable

VORA keeps the source as evidence and puts the direct route first.

Disability & social development

Ministry of Gender, Labour and Social Development

Verified route

National authority for disability and older-person programmes, labour and employment, social protection, community mobilisation and empowerment. DMIS support: dmissupport@mglsd.go.ug.

Call+256 414 347854 Emailps@mglsd.go.ug
OfficePlot 2, Gender and Labour House, George Street, Kampala
Disability rights & legal supportMGLSD disability & older-person national guidance

The Department of Elderly and Disability coordinates disability programmes, policy implementation, skills support and supervision of services and institutions for persons with disabilities and older persons.

Responsible contact: Department of Elderly & Disability / Commissioner for Disability

What to do nextCall the Ministry switchboard and ask for the Department of Elderly and Disability / Commissioner for Disability, or email ps@mglsd.go.ug.
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Livelihoods, enterprise & employmentNational Special Grant for Persons with Disabilities

MGLSD implements the National Special Grant for Persons with Disabilities to support developmental projects implemented by groups of persons with disabilities. DMIS/DEMIS supports application tracking and local-government programme administration.

Responsible contact: DMIS / Disability programme support

What to do nextCall MGLSD on +256 414 347854 or email dmissupport@mglsd.go.ug and state your district. Ask for the current National Special Grant application route and responsible local-government contact.
Call Email Verification source ↗

Refugee authority

Office of the Prime Minister - Department of Refugees

Verified route

Statutory government authority for receiving, documenting and settling refugees and coordinating refugee actors. The current OPM Refugee Management page identifies Mr Patrick Okello as Commissioner/Refugee Management. OPM general toll-free: 0800 100 350. Four Regional Refugee Desks coordinate the 13 gazetted settlements.

Call+256 414 4311000 Emailrefugee.coordination@opm.go.ug
OfficeSir Apollo Kaggwa Road, Old Kampala, Kampala
Refugee registration & asylumOPM Department of Refugees / settlement commandant route

The Department of Refugees is the statutory government authority responsible for receiving, documenting and settling refugees and coordinating refugee actors. Settlement matters are coordinated through Regional Refugee Desks and Settlement Commandants.

Responsible contact: Mr Patrick Okello · Commissioner / Refugee Management

What to do nextCall the Department of Refugees on +256 414 4311000 or email refugee.coordination@opm.go.ug. OPM general toll-free: 0800 100 350. For settlement registration, report through the responsible Settlement Commandant.
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Documents & official proceduresOPM refugee documentation route

The Department of Refugees issues and manages official refugee/asylum documentation including refugee identity cards, household attestation forms, asylum-seeker certificates and conventional travel documents for eligible purposes.

Responsible contact: Department of Refugees

What to do nextCall +256 414 4311000 and explain which document you need and your settlement/district. Ask for the responsible official desk before travelling.
Call Email Verification source ↗
Refugee protection & safeguardingOPM Regional Refugee Desk & settlement coordination

OPM coordinates Uganda’s refugee response through the Department of Refugees, four Regional Refugee Desks (Mbarara, Hoima, Adjumani and Arua) and Settlement Commandants across the 13 gazetted settlements.

Responsible contact: Department of Refugees / Regional Refugee Desks

What to do nextCall or email the Department of Refugees and state your settlement/district and the issue you need routed.
Call Email Verification source ↗

Practical guide library

Small guides for the next step

Open only the guidance you need.
01 Before you contact a service

Write down the outcome you need, your location, age group, time limit and any access requirement. Ask which documents are truly required before travelling.

02 Ask about accessibility

Confirm the entrance, toilet, communication format, interpreter support, waiting arrangement, transport and whether a support person can attend.

03 Prepare an application

Read eligibility first, collect only requested documents, note the deadline and keep a copy of everything you submit.

04 Protect yourself from scams

Do not pay someone who promises guaranteed refugee status, resettlement, a scholarship or a job. Verify through the published official source.

05 Support a child or family member

Include the person in decisions in a way they can understand. Ask what they prefer and protect their private information.

06 Report incorrect information

Send VORA the page, the detail that appears wrong and the official source if you have it. We will pause or correct risky information.

Before you spend money or travel

Check the contact, eligibility and next step first.

If the route is unclear, ask VORA to help you confirm it.

1Confirm the service2Call before travelling3Carry only what is required
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